How would you handle this?

[Agent Smith]

Originally Posted by Bladerunner

Thanks MJFletcher and I understand all of that but that should not be my concern. I purchased this weapon in good faith from my local gunstore and 'HE' has agreed to represent his suppliers as their agent. I've purchase 4 pistols in the last four months, this being the only one bought from him because I didn't know he existed so close to my home. *I sure you realize that I will NEVER purchase anything there again, including the 3" 1911 I want or the Mossberg 500 I'm about to order (which he has in stock). This is just piss poor business IMHO.

*bold is mine.
Make it known to them that you have no plans on doing business with them again unless they correct this problem.

ham385 also said what you need to do: post in the "Where to (or not to) spend money" section.

[knighthawk06699]

Originally Posted by normanvin

I would contact kahr itself. see what they will do.

Very good idea, Kahr have had trigger bar problems and that could be exactly what your experiencing. If you contact them they can probably ship the part right to you, and you can drop it in yourself and you are good to go.

[Xringshooter]

My thoughts on the matter as a small independent FFL.

I would call Kahr, explain the problem and ask how they want to handle it. If Kahr says send it back to us most manufacturers will either set up to have it shipped back or will reimburse the dealer for the S&H. I would not tell my customer to fork over the costs. Besides, I can ship to a manufacturer, especially a gun that small for less than $25 and the paperwork only takes a few minutes. Something not kosher here.

Call KAhr direct and expalin and see what they want to do.

[Huntingdonhavoc]

Originally Posted by str8shooter

Unfortunately, there seems to be a trend that's been happening in the retail industry that's further eroding the concept of customer service.

When my S&W was having problems a week after I had bought it I asked anthony arms if they could send it out for me. I was told they don't do that sort of thing. I replied that I have to drive out to pittsburgh to mail it and figured that they recieve and send guns every week and it wouldn't be an issue since I bought it there. I was told no and had to drive to office depot buy a box drive out to the city to the ups hub and send it out. Then drive to new stanton 20 miles the other way to pick it up.

Needless to say I was disgusted with their service considering all of the money i've spent there.

[LowFlyer]

The spring on the guide rod may be installed incorrectly. Check the manual and info on Kahr's forum. You may get it working yourself and no shipping or delay involved.

[brokerrob1]

Post the name of the "dealer". Wait a couple of weeks and show him (not details) the number of people who know about his experience. As a business owner, if he still doesn't care, he may be on the verge of closing or some other unknown issue that just doesn't make good business sense.

[HSMaxim]

As a former small time dealer:

The shipping cost is because UPS requires handguns to go overnight.

You bought a Kahr, not a "Bob's Gunshop" firearm.

The dealer should have called Kahr and told them to send a pickup tag for the gun, if Kahr refused(which I doubt they would have), he should have informed them that he would be contacting an attorney on behalf of his customer regarding an unsafe product.

I had a problem with a Marlin 882 that had a broken safety right out of the box, they sent a call tag and I had the gun back to the customer in less than two weeks. I also lent the customer my personal .22 mag so his boy could hunt tree rats while his was being fixed.


The dealer handled your problem wrong, but I would be more pissed at Kahr than a dealer that is a bad public relations guy. Just don't go back to him, but give him a call and tell him why, he needs to know that his laziness is costing him money.

[Bladerunner]

Thanks so much for all of your input. I took your advice and contacted Kahr myself with an email. On their form, you can only use 500 characters to describe the problems so I wrote, "New P45, 3wks old, trigger not resetting. Do I have to pay shipping?" Within 1 hour, I received an RMA # and was asked to call them for info on shipping at their cost. The problem wasn't with Kahr, it was with the dealer.

Let me explain further. When I first walked into the store, the owner was busy with another customer and I was approached by one of the other sales persons, the exact guy who sold me the gun. I have moved down to the end of the counter to be discrete about the problem with a brand new gun. That salesman told me that once they sell the gun any problem was on me to handle. That's when I asked for the owner and he too immediately started to hit me up for the overnight shipping fee or his "own guy" would look at it. As a primary CC gun, there is no way I wanted anyone handling this problem other than the factory and I just thought that he simply didn't want to be bothered by this problem. When his previous customer left, the owner kept telling the guy that if he had ANY problems, bring it right back and we'll take care of it for you. Here's my card in case you need to call. In other words, the exact same line of BS he game me when he sold me my gun. These are tough economic times and it just boggles my mind that you would blow off a customer without even trying to take care of a problem like. He's just lost about another $1,500 in sales that I will probably buy in the next month and a half.

As for outing the guy on this website, as p.o.ed as I am, I'm still not sure that I want to do that to someone. Have to think about it.

[Poonie]

I would not go through the gun dealer. Go directly through the manufacturer, and explain why you are doing so. I had a similar incident when I bought my flintlock. The barrel had some deep tool marks and scratches that I just wasn't satisfied with so I took the gun back to where I bought it. The dealer gave me some kind of jive similar to what you mentioned. I left, called Lyman and explained the situation and that I wanted a replacement gun, and they said no problem just send the gun back, which I did. Yes, I ate the cost of shipping but it was worth it to me because I bypassed a lousy gun dealer, and alot of hassle. Had I known the guy was a jerk, I would have never bought from in the first place. But I learned the hard way. I never gave that guy another dime either......

[Bladerunner]

This morning I was on the phone with Kahr and spoke to their representative. She said to me that Kahr would have no problems paying for the shipping and gave me their UPS account number. But now I was faced with another issue. I don't think that it is hard to imagine that no matter what Kahr did, I would never trust this gun again and over the weekend, I began to look for my new "primary carry" weapon and decided on a Colt New Agent as soon as the Kahr came back and I could sell it.

I was just about to box it when I decided to take it back to the seller and let him ship it for me. When the owner saw me, he seemed pleased that I had brought the gun back in to him and he began to take my info. Then, I just looked at him and said, "How about you take this back on a trade?" He asked me what I was looking to get and I gave him the number that I would have tried to sell the gun for and he agreed! What's more, he had the Colt Agent in his showcase. We did the paperwork and all things considered, I'm happy. I did take about a $100 hit but who knows what I would have gotten trying to sell outright or how long it would have taken. The owner apologized for my inconvenience and I'm really happy that I didn't take any steps to hurt his reputation.

Thanks to all of your replies. I had them with me just in case I needed them.